Shipping policy

Your Order Is in Great Hands

We’re pleased to let you know that all online orders are now shipped directly from our central warehouse in Vancouver, BC. Please note that orders don’t ship from individual Rocky Mountain Chocolate retail locations. That said, same-day delivery through one of our trusted delivery partners and in-store pickup remain available for eligible customers.

While we’ll do everything possible to process and ship your order quickly, we recommend placing orders early to allow extra time for delivery. Thank you for your patience and understanding as we work to get your sweet treats to you as quickly as possible!

Warm Weather Shipping Notice ☀️

As we enter some of the hottest months of the year, there is a possibility for your chocolates to be exposed to heat during shipping. We continue to ship through these months, but with added precautions like adding extra insulation to packages.

Shipments can experience delays as we may avoid shipping before holidays and weekends to avoid packages sitting in warm warehouses for extended periods of time. We may also delay shipments as we check the weather before sending and may wait for a cool stretch to do so.

While we will do everything we can to ensure your products arrive in perfect condition, Rocky Mtn Chocolate is not responsible for melting or other damage caused by heat exposure during shipping.

To help ensure your gifts arrive on time, please refer to the shipping chart below for our recommended ordering deadlines. These dates are guidelines only, and while we do our best to meet them, unforeseen delays due to weather, postal strikes, or other circumstances may occur and are unfortunately beyond our control. If you need your items by a specific date, we encourage you to plan accordingly.

Father’s Day Ordering Deadlines 2026

Region	Recommended Order By:
Most of the lower mainland: Burnaby, Coquitlam, Delta, Langley, Maple Ridge, New Westminster, North Vancouver, Pitt Meadows, Port Coquitlam, Port Moody, Richmond, Surrey, Vancouver, West Vancouver and White Rock.	June 15th
Calgary and Edmonton.	June 13th
Rest of British Columbia, rest of Alberta and Saskatchewan.	June 11th
Greater Toronto Area, Ottawa, Montreal and Gatineau region.	June 8th
Rest of Ontario, rest of Quebec, Manitoba and Atlantic Provinces.	June 5th

If you have any questions, we’d be happy to help! You can reach us by email at rockyoffice@rockychoc.com or by phone at (604) 298-2462 (Monday–Friday, 8:00 a.m.–5:00 p.m. PST).

For even faster service, we also offer same-day delivery through our trusted delivery partners, DoorDash, Uber Eats, and SkipTheDishes, available in select areas.

Shipping Limitations

Please note: We currently ship to Canadian addresses only.

Shipments to APO, FPO, RR or P.O. boxes are not accepted. The following provinces are also excluded; Northwest Territories, Nunavut, and the Yukon. Some remote locations may be subject to additional shipping costs.

Disclaimer: Due to the fragile nature of our products we are not responsible for items after they have left our facility. Rocky Mountain will make every effort to ensure your package arrives in good condition. Should you have any questions regarding your order please contact us at 1.800.567.2207.

Corporate or Volume Purchases

For corporate or large volume purchases including shipping to multiple recipients please contact Corp@rockychoc.com or visit https://rockychoc.com/corporate-orders for further assistance. Thank you for choosing Rocky Mountain Chocolate for all your chocolate needs!