Shipping

Disclaimer:  Due to the fragile nature of our products we are not responsible for items after they have left our factory.   Rocky Mountain will make every effort to ensure your package arrives in good condition. Should you have any questions regarding your order please contact us at 1.800.567.2207. 

At Rocky Mountain we know shipping can be a hassle and we’re determined to make it as stress free as possible. We offer fast, reliable shipping at the lowest rates possible. Tracking information is provided as soon as your order has left our factory and we monitor all orders to ensure they are delivered within the allotted time period. If you are not completely satisfied with your experience, please contact us at info@rockychoc.com so we may rectify any issues.

Shipping Delivery Times

We will make every effort to ensure your order leaves our factory as quickly as possible. Standard turnaround time is 24-48 hours but will depend on the items purchased and the delivery method chosen. Please note our factory is closed on weekends & statutory holidays. All products are shipped from Burnaby, British Columbia, Canada.

If you are unsure what delivery method is right for you, or have any special requirements please feel free to contact us at orders@rockychoc.com and we will be happy to assist you.

Domestic:

Standard Shipping             2 – 12 Business Days 
UPS Overnight                   1 Business Day

ORDER VALUE

STANDARD SHIPPING

UPS OVERNIGHT

$0.00 - $50.00

$15.00 Flat Fee

+ $30.00 Surcharge

$50.01 - $100.00

$20.00 Flat Fee

+ $30.00 Surcharge

$100.01 - $150.00

$25.00 Flat Fee

+ $30.00 Surcharge

$150.01 - $249.99

$30.00 Flat Fee

+ $30.00 Surcharge

$250.00 or more

FREE SHIPPING

+ $30.00 Surcharge

Gift Cards

FREE SHIPPING

$20.00 Flat Fee

 

Gift Baskets:

Standard shipping is available for all of our baskets. For overnight shipping, or volume purchases please contact Kate@rockychoc.com or call us Toll Free at 1-800-567-2207 for further information. Due to the delicate nature of our baskets we are not liable for damages that may occur during transit once the package has left our factory.

Gift Cards:

Gift Cards will be shipped via regular mail with Canada Post. Shipping is free and delivery takes 2 to 12 business days depending on location. If you require expedited shipping, an overnight service via UPS is available for a flat fee of $20.00. A representative will contact you within 24 hours to confirm the shipping location for all gift card purchases.

Corporate or Volume Purchases:

For corporate or large volume purchases including shipping to multiple recipients please contact Kate@rockychoc.com for further assistance or use the live chat feature on our website during regular business hours.

ORDERS SHIPPED TO CANADIAN ADDRESSES ONLY. Shipments to APO, FPO, RR or PO boxes are not accepted. The following provinces are also excluded; Northwest Territories, Nunavut, and the Yukon.

Regrettably, we cannot ship to our American neighbours. If you are looking to ship to or within the United States please visit their website at www.rmcf.com for more information.

Thank you for choosing Rocky Mountain Chocolate Factory Canada for all your chocolate needs!